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Updated: 6:28 pm | Published: 6:19 pm
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Police (ABC 4 News)
Police (ABC 4 News)
"She did a great job. Getting out of the house an getting help was the best thing for her," -Britnee Schirmer
SALT LAKE COUNTY, Utah (ABC 4 News) - 911 dispatcher Britnee Schirmer took the call from an 11-year-old girl who faced the barrel of a handgun in her own home.
Schirmer: Did he have it in his hand? Where was it at?
Girl: It was in his hand. He was pointing it at me.
ABC 4 talked with the 911 dispatcher who took her the girls call moments after she got away.
Schirmer: Did he say anything to you?
Girl: I went to grab my phone and he told me not to.
Schirmer: You went to get your phone and he told you not to?
Girl: Yeah. I was home alone.
Girl: I was inside the house on my couch watching TV.
911 Dispatcher: And he went into your house.
Girl: Uh hugh.
Schirmer says her heart beats a little faster when she answers emergency calls, especially when children are on the other end of the line.
"She did a great job. Getting out of the house an getting help was the best thing for her," Schirmer said.
Girl: Hello
Schirmer: Hello sweetie. Was he on foot or in a vehicle?
Girl: He was on foot.
Schirmer: Which direction did he go? North, south, east or west?
Girl: I wasn't paying attention. I just ran.
As Schirmer gathered information from the 11-year-old girl another 9-1-1 dispatcher, Kathleen Kelson, called officers and other emergency help to the scene.
Kelson gets almost instantaneous updates from Schirmer who talked with and calmed the young girl.
"Time is everything. Time getting there is quickly as possible and the Sandy Police Department did a wonderful job," said Kelson.
It only took about 20 seconds from the time the victim shared an address to the time dispatchers sent police.
"You could tell at the end when she saw the officers she was relieved someone was there to help her and that's just a good feeling," said Schirmer.
"That's awesome. You know. Very rewarding," said Kelson.
Dispatchers say taking calls from children is almost always easier because they remain more calm and remember more details. Dispatchers suspect this is because children don't comprehend the severity of some situations.
Print Story
Updated: 6:28 pm | Published: 6:19 pm
* Images
Police (ABC 4 News)
Police (ABC 4 News)
"She did a great job. Getting out of the house an getting help was the best thing for her," -Britnee Schirmer
SALT LAKE COUNTY, Utah (ABC 4 News) - 911 dispatcher Britnee Schirmer took the call from an 11-year-old girl who faced the barrel of a handgun in her own home.
Schirmer: Did he have it in his hand? Where was it at?
Girl: It was in his hand. He was pointing it at me.
ABC 4 talked with the 911 dispatcher who took her the girls call moments after she got away.
Schirmer: Did he say anything to you?
Girl: I went to grab my phone and he told me not to.
Schirmer: You went to get your phone and he told you not to?
Girl: Yeah. I was home alone.
Girl: I was inside the house on my couch watching TV.
911 Dispatcher: And he went into your house.
Girl: Uh hugh.
Schirmer says her heart beats a little faster when she answers emergency calls, especially when children are on the other end of the line.
"She did a great job. Getting out of the house an getting help was the best thing for her," Schirmer said.
Girl: Hello
Schirmer: Hello sweetie. Was he on foot or in a vehicle?
Girl: He was on foot.
Schirmer: Which direction did he go? North, south, east or west?
Girl: I wasn't paying attention. I just ran.
As Schirmer gathered information from the 11-year-old girl another 9-1-1 dispatcher, Kathleen Kelson, called officers and other emergency help to the scene.
Kelson gets almost instantaneous updates from Schirmer who talked with and calmed the young girl.
"Time is everything. Time getting there is quickly as possible and the Sandy Police Department did a wonderful job," said Kelson.
It only took about 20 seconds from the time the victim shared an address to the time dispatchers sent police.
"You could tell at the end when she saw the officers she was relieved someone was there to help her and that's just a good feeling," said Schirmer.
"That's awesome. You know. Very rewarding," said Kelson.
Dispatchers say taking calls from children is almost always easier because they remain more calm and remember more details. Dispatchers suspect this is because children don't comprehend the severity of some situations.
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